Operations management is a field of management devoted to designing and controlling a company’s processes for the design and production of products or services. It involves the planning, development and implementation of a company’s strategic plans, systems, policies and objectives that affect the activities of the business and its key personnel. Operations also includes all the affairs of a company’s staff and the interactions among them. Its subtopics include human resources, marketing, production, finance and information systems. There are also organizational activities such as building and construction, engineering, purchasing, financial analysis, human resources training and development, information systems, quality management, project management, planning, staffing and training, and production planning.
Operations management involves several aspects of production planning, operations, product and service design, production control, sales, and business growth. There are four main operational processes: planning, manufacturing, production, and control. Planning covers the strategic decisions regarding the use of human resources, purchasing of needed supplies, sales, inventory, and production planning. Production planning involves the management of materials, resources, and skills.
Production planning includes the allocation of resources to attain the desired goal. Operations management systems involve the design, development and implementation of a company’s production systems and activities. Operations include all the affairs of a company’s staff and the interactions among them.
The objective of an operation is to achieve a goal through a process that is economical, efficient, and in terms of the desired result. A company that fails to achieve its objectives results in loss of revenue, inefficiency, and diminished profitability. To overcome these problems, the companies have to employ an efficient and effective operations management system which is able to improve productivity, reduce costs, increase profits, and enhance quality.
Operations are categorized into different groups and subgroups. They can be classified according to types such as production, engineering, administrative/human resource, marketing, and customer service. In addition, the Wikipedia page on operations management states that operations management is “the planning, direction, and control of activities of a business”. In addition, operations management involves five basic elements: planning, organizing, promoting, controlling, and protecting.” These elements support each other and improve the efficiency and effectiveness of the operations management.
Operations managers are responsible for planning, organizing, supervising, and leading the activities of the company’s staff. In most organizations, operations management functions as a senior administrative position, which oversees the functions of all higher-level managers. The responsibilities of an operations manager may include supervising the entire quality control process, production planning, manufacturing, quality control, and inventory control. The duties of a quality control manager are to ensure that all products and/or services meet the specifications and standards set forth by the company’s customers. He also ensures that all employees are properly trained and maintained.
An operations manager is also responsible for supervising the manufacturing process and managing the inventory of the company. For example, if there are two manufacturing processes happening at the same time, one in manufacturing and one in quality control, the operations manager will oversee the production planning, quality control, and inventory control. The planning operations managers will determine when the processes are going to happen and how long they should take before moving on.
One of the other major responsibilities of operations management is customer service. In the supply chain, it takes on several different roles. First, operations managers take on the role of being a business liaison between the vendor and the end user. In this role, operations management oversees the whole supply chain from beginning to end, making sure that all steps are taken to get the job done right. If there are problems or glitches, operations management is in charge of solving any problems that might arise so that the customer is satisfied and everything runs smoothly.